Frequently Asked Questions

What kind of custom work can I order?

Anything you desire! To give you a basic guide, we can design and provide:

• Invitations
• Save the date cards
• Menus
• Table numbers & names
• Thank you cards
• RSVP cards
• Greeting Cards
• Gift registry cards
• Order of service
• Entry and event signage
• Keepsake items i.e artwork based on your invitation design
• Birthday
• Baby announcements
• Baby showers
• Birth announcements
• Christenings & baptisms
• Party invitations
• Children's birthdays
• Envelope labels and printing
• Envelopes and envelope sleeves
• Custom prints
• Apparel  

If you have something in mind - send us an email. Don't be afraid of asking silly questions - there are none!

Do you do special finishes or flourishes?

Sure do! These will incur extra charges, but contact us for a quote and we can give you some options. Some of the special finishes we can do are:

• Hot foil stamping

• Letterpress
• Embossing/debossing
• White ink printing
• Envelope lining
• Magnets
• Wax seals and wax
• Belly bands and sleeves
• Die cuts
• Ribbon and twine


What about different paper and card stocks?

From beautiful indie handmade papers to crisp whites and coloured stock we can do it all. If you have something in mind, ask and we will likely be able to source it for you. We can even make recommendations based on your design. 

When should I place my custom order?

Before placing your order think about when you need to send your invites, or if you are sending save the date cards first. You’ll need to allow people enough time to RSVP. A good rule of thumb is to send your invites 6-8 weeks ahead of the event, so order at least 12-14 weeks before to allow enough time for printing and delivery. Allow another 2 weeks if you are looking at specialist finishes.

Bookings are open and filling fast for 2017/18 weddings. We recommend booking in your invitation and/or stationery as soon as you set the date and confirm details so to avoid missing out on your preferred production time.

What if I don’t have all my wedding details finalised, but I'm ready to send my save the date cards. Can I purchase a package now?

Yes! We recommend purchasing as early as possible so that your package is ensured to be completed by your required dates. The thank you cards will also be completed post wedding IF you are using a photo from the wedding, otherwise these can be completed with the rest of the package.

Do you offer Afterpay?

Sure do! 

How do I order a custom item?

Head to our Custom Order page and enter the details for your event in our easy to use form. Don’t worry if you need to explain in more detail, this is just preliminary to get a picture of what you require. You can even attach your inspo pictures!

We recommend you look on Pinterest to get some inspiration, it can be really helpful. We can design you something from scratch too. Whichever you prefer.

How long do custom items take?

We aim to turnaround single custom orders within 10-15 business days from the confirmation of your order, details correctly supplied and deposit paid. This will vary with more items, and especially if you require extra finishes. This is subject to change, so please book well ahead of your event to avoid disappointment.

What happens after I place my order?

Once we receive your order, we will get back to you within 24 hours with pricing. Once you are happy with the cost, we take a 80% deposit (non refundable). Once all details are confirmed, we will send you a digital proof for you to approve.

We recommend you carefully double check your proof for any errors or omissions (especially addresses and phone numbers!) It is your responsibility to ensure these are correct. We will not be held liable for errors once printed. Two rounds of changes are included. Extra rounds are charged at $50.

Once approved, it goes to print. Once printed, if you need to make changes, this will incur another full charge for printing plus a $50 fee. We will work with you to ensure your invites are accurate in the first place, so this likely will not happen.

How much do custom invitations cost?

Prices start from $65 for 50 of our pre-made invitations, including printing. Our custom invitations attract a slightly higher charge, but we work hard to keep them affordable without scrimping on quality. Special finishes, i.e letterpress, foil, die cuts etc are charged as extras.

Completely bespoke wedding packages are available and tailored to suit you. These are the ultimate in hassle free wedding organisation - they include everything you need plus printing and delivery. Contact us today to chat about your stationery requirements!


Does the price include postage?

Postage is charged separately at standard Australia Post rates.

Can you copy an invite I saw online?

We cannot use any images you supply via the internet or otherwise unless you are the original designer/artist. Whilst we can use what you provide as inspiration, it's generally not cool to rip off other people's hard work. 

All Bespokey designs are protected by Copyright under Australian law and may not be copied or reproduced in any way.

Can you send me the file/s to print my invitations myself?

No. Our designs are unique to us, and include printing. 

For kids birthday invites, can you use Disney characters? How about Superman?

Short answer - no.  We cannot use licensed characters due to copyright laws. We can however create custom characters! Contact us for pricing.

Can I return my order?

We take great pride in the quality of our goods. All items are inspected prior to shipping. If, for any reason, goods are faulty in any way upon delivery we will exchange the item within 7 days of purchase. 

Under no circumstances will returned goods be accepted that have been written on or have clear signs of use. No custom orders can be returned for change of mind.

Can I change any details on a pre-made invitation from your online store?

Yes! That's the idea. Adding your details to the invite is included in the price. Any changes after that incur a $50 flat fee. 

What if I need to cancel?

We'd be sad! Unfortunately deposits are non-refundable as print deposits are secured for your individual order. If you cancel before deposit is made, this does not attract a fee. 

Where do you print?

We print in Australia with professional print houses, to support Australian business and ensure quality. 

Do you ship internationally?

Please email us if you are not in Australia and would like to order from us. We may be able to help you out.

 

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